Terms and Conditions

Farfo.com is not an authorized agent for any specific watch brand.

By purchasing goods or services from Farfo.com you agree to the following terms and conditions.

Return Policy:

We offer a 3 day, no questions asked, return policy on watch purchases – If you are not completely satisfied, simply email watches@farfo.com within 3 days of product receipt to arrange for the return.  Please make your purchase decision within three days of delivery. Please do not wait until the fourth day or longer.  Watches that have been altered or damaged by the buyer are not eligible for a refund.

Exchange Policy:

If you decide that you would like to exchange your watch for another watch (or watches) of equal or greater value, please email watches@farfo.com within 3 days of the original purchase receipt with details regarding the watch, or watches, you would like to receive in exchange. We will pay for the replacement watches to be shipped to you.

Warranty Service:

After you receive your watch and the 3 day review period expires, the one year mechanical warranty begins. We guarantee the operation of the movement for a period of one year from date of delivery.  Because we want our customers to be happy, we often we will extend the one year warranty to help customers when possible. 

During the one year warranty period:

Farfo.com will repair watch movement problems free of charge.  Problems caused by misuse, abuse, shock or water damage may incur a service fee.  In the case of water damage, please contact us immediately to have the watch serviced to avoid the onset of rust and damage.  We are sympathetic, and will work with you to perform this critical service at a very reasonable price.

Non-authorized repairs:  Any adjustment or repair performed by anyone other than Farfo.com will void the watch warranty.

To receive warranty service:

Simply email watches@farfo.com with a description of the problem.  We will provide shipping instructions.  When the warranty service has been completed, Farfo.com will pay to ship the watch back to you.

Waterproof / Water Resistant Watches:

Farfo.com sells pre-owned timepieces which may or may not have been water pressure tested, and can no longer reliably resist water. Farfo.com does not guarantee that any timepiece will be water resistant including watches that were originally designed to be water resistant. By purchasing a watch from Farfo.com, the buyer accepts full responsibility for any loss or damage to the timepiece and any personal loss or damage suffered as a result of watch failure. Watches sold by Farfo.com should be considered as antique collectible watches, and not be used for SCUBA diving or any other activity requiring a water resistant timepiece.

Timekeeping Ability of Pre-owned and Antique Watches:

Mechanical watches – whether made today or 100 years ago – will not have the same timekeeping ability as battery operated or quartz watches. Before any watch is posted to the website, it is adjusted to an accuracy of +/- 12 seconds.  Because many watches were not built to chronometer standards, there may be variations in time-keeping due to position, temperature and isochronism.  If you find that the watch goes beyond +/- 90 seconds per day accuracy, it may be time for service.  While Farfo.com makes every effort to adjust each watch to keep accurate time, we are not responsible for any personal loss or damage resulting from the inaccuracy or failure of any watch.

Warranty for our watch repair customers:

When you have your treasured timepiece serviced by farfo.com, we guarantee our watch repair service for a period of one year from the date of delivery.  If there is a problem with any service performed by Farfo.com, we will fix the problem in our shop within the warranty period. The Farfo.com warranty does not cover problems that are unrelated to our service or problems due to misuse, abuse, water or shock damage, although we will work with you to resolve these issues in a cost effective manner. Please allow us to resolve any problem during the warranty period.  Any adjustment or repair performed by anyone other than Farfo.com will void the watch warranty. 

When there is timely receipt of payment of our services, the service warranty begins on the date you receive your watch.  If the owner is delayed in making service payment beyond 1 month then the service warranty begins on the date we contact you by email to let you know of service completion.  This will be considered the service completion date and the warranty start date. Any watch service that is not paid for after 3 months will incur a $15 per month storage fee.  Please make prompt payment for your repair.